Vukoo Return Policy

Returns

Our policy lasts 365 days. If 365 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be free of mold and also be in the original packaging.

We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products (Including PDF formatted files)

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted.

Any item that is returned after delivery
Once order has been shipped to address entered by recipient and is returned to Vukoo Bar, LLC due to non-valid or non-existent address, the recipient will not receive refund on shipping charges.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund.
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@vukoo.com

Gifts (if applicable)
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Vukoo Bar, PO Box 1088, Aspen, CO 81612-1088

You will be responsible for all shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of all shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

When shipping, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

To return your item(s) click here

 

The information contained in this web site is subject to change without notice.
Copyright © 2017 Vukoo Bar, LLC. All rights reserved.
Vukoo®, PO Box 1088, Aspen, CO 81612-1088, USA.
Updated by The Vukoo Legal Team on October 17, 2017